Port Jervis AUTO REPAIR

In and out. Professional Friendly Service

The rotors needed to be replaced and were under warranty. Now my car does not shake at all.

They look thoroughly and tell what’s wrong and what’s gonna be wrong wit the vehicle in the future

My experience was great I brought my car there when it wasn’t running right and barely able to stay running and they were able to figure out the problems ..Great service and amazing people

Great people!

ON MY BUCKET LIST IS REBUILDING MY 1998 CHEVY MONTE CARLO Z34. FOR 15 YEARS, I HAVE "ENTRUSTED 1ST CLASS ALIGNMENT~REPAIR" TO INSTALL MANY PARTS THAT WERE BADLY RUSTED BY THOSE NY WINTERS OF CHEMICAL ROAD TREATMENT. THE CREW WAS DILIGENT IN REPLACING CROSS-- MEMBER SUB FRAME/ALONG WITH 6PART SUSPENSION CONTROL ARMS. AFTERWARD, IN FALL 2021 WAS A MAJOR JOB INSTALLING REBUILT MOTOR UNDER WARANTEE...BUT IT SEIZED WITH BLOWN HEAD GASKET. "1ST CLASS" TOOK ACTION, TOWED IT BACK TO SHOP & LOCATED ANOTHER MOTOR WITH LOW MILAGE & HONORED WARANTEE--PARTS & LABOR. OWNERS, ERIC & GLADYS NORDLAND ARE CONSISTENTLY HONEST GIVING ESTIMATE FOR PARTS/LABOR WITH NO EXCESS CHARGE SURPRISES. IT'S A FAMILY OPERATED BUSINESS WITH A CHEERFUL ENVIRONMENT. THEY SUPPLY A COMFORTABLE ENVIRONMENT WITH COFFEE & TV WHILE YOU ARE WAITING. THE TECHNICIAN WILL CONSULT YOU IF THEY FIND AN ISSUE TO BE REPAIRED. MY RECENT 8/10/'22 EXPERIENCE WAS A BIT STRESSFUL AS CRITICAL NUTS/WASHERS PARTS WERE MISSING TO INSTALL REAR SET OF KYB STRUTS/COILS/MOUNTING BRACKET KIT. THUS, MY MONTE WAS STUCK ON THE LIFT. I WAS STUNNED INTO TEARS WHEN GLADYS LOANED ME HER CAR TO SCOUT MANY STORES FOR MISSING HEAVY DUTY NUTS/WASHERS. SHE EVEN SET UP MY GPS SINCE PORT JERVIS IS NEW AREA TO TRAVEL. FINALLY, TRUE VALUE HARDWARE HAD IN STOCK!! UPON RETURN, I THANKED HER SO VERY MUCH~~~SHE CALMLY REPLIED"NO WORRIES"!! AHHH, A SIGH OF RELIEF..BUT SHE ASKED IF I WAS OKAY SINCE I WAS FADING & WEARY FOR 6 HRS STRESS. MY ENERGY PERKED RIGHT BACK UP SINCE GLADYS MADE ME SMALL PIZZA PIE~~~SUCH A COMPASSIONATE HEART...GOD BLESS HER & CREW!! AS TECH "ED" WITH "JOSE" ASSISTED TO COMPLETE INSTALL OF NEW REAR KYB STRUT ASSEMBLY ON LEFT, THEY DISCOVERED & DEMONSTRATED IT WAS BLOWN WITH NO COMPRESSION. THUS, THE STRESSFUL NIGHTMARE CONTINUES. RESOLUTION WAS RE-INSTALLING ORIGINAL LEFT STRUT TO SEND ME HOME SAFELY. I WILL HAVE TO CONTACT KYB FOR REPLACEMENT OF DEFECTIVE PART. IT WAS WELL WORTH THE 6-7HR WAIT KNOWING I WAS SAFELY IN "PROFESSIONAL CARING HANDS". YES, I DO MISS THEM MOVING FROM MIDDLETOWN~~BUT I WON'T GET SCAMMED LIKE MONROE MUFFLER DID IN PAST YEARS. YOU WILL GET HONEST DECENT SERVICE BY A GREAT FAMILY TEAM WITH A KIND HEART!! MY DEEPEST APPRECIATION!!

1ST CLASS TECHNICIANS ARE CONSISTENTLY PAR EXCELLENCE IN WORKMANSHIP. IT COMES WITH TRUST TO SERVICE MY "CREAMPUFF 16 YEAR-OLD LINCOLN CONTINENTAL"!! TECHS CONVEY WHAT PROCEDURE WILL BE USED & WHAT PARTS ARE NEEDED. I PREFER TO INSTALL OEM PARTS TO MAINTAIN QUALITY OF MY LINCOLN & SINCE CERTAIN PARTS ARE OBSOLETE,, THEY ALLOW ME TO SHOP FOR THEM & CHEERFULLY INSTALL THEM . SO FOR MANY YEARS, I HAVE ENTRUSTED 1ST CLASS TO SERVICE & INSTALL: FRONT STRUTS & REAR SHOCKS, BRAKES & ROTORS, SUSPENSION PARTS, OIL PAN, GAS TANK, CATALYTIC CONVERTER & STAINLESS STEEL MUFFLER SYSTEM.--{A WARNING IS TO AVOID MONRO MUFFLER RIP-OFF OR SEARS WHO DO UNNECESSARY REPAIR SCAMS AS CLASS ACTION SUITS HAVE BEEN FILED AGAINST THEM IN THE PAST}!! JUST GOOGLE MANY CONSUMER COMPLAINTS OF SEARS & MONRO MUFFLER!!! IT IS RARE TO IND SUCH AN HONEST FAMILY BUSINESS WHO UPHOLD A FINE REPUTATION OF THE COMMUNITY FOR MANY YEARS!!! I AM GRATEFUL TO GLADYS, ERIC & SUPERB TECHNICIANS!!! GOD BLESS ALL!! ------------------------------------------------------------------------------------------------------ UPDATE FOR 1998 CHEVY MONTE CARLO Z34 >>>> 8/10/'22~~ ON MY BUCKET LIST IS REBUILDING MY 1998 CHEVY MONTE CARLO Z34. FOR 15 YEARS, I HAVE "ENTRUSTED 1ST CLASS ALIGNMENT~REPAIR" TO INSTALL MANY PARTS THAT WERE BADLY RUSTED BY THOSE NY WINTERS OF CHEMICAL ROAD TREATMENT. THE CREW WAS DILIGENT IN REPLACING CROSS-- MEMBER SUB FRAME/ALONG WITH 6PART SUSPENSION CONTROL ARMS. AFTERWARD, IN FALL 2021 WAS A MAJOR JOB INSTALLING REBUILT MOTOR UNDER WARANTY...BUT IT SEIZED WITH BLOWN HEAD GASKET. "1ST CLASS" TOOK ACTION, TOWED IT BACK TO SHOP & LOCATED ANOTHER MOTOR WITH LOW MILEAGE & HONORED WARANTY--PARTS & LABOR. OWNERS, ERIC & GLADYS NORDLAND ARE CONSISTENTLY HONEST GIVING ESTIMATE FOR PARTS/LABOR WITH NO EXCESS CHARGE SURPRISES. IT'S A FAMILY OPERATED BUSINESS WITH A CHEERFUL ENVIRONMENT. THEY SUPPLY A COMFORTABLE ENVIRONMENT WITH COFFEE & TV WHILE YOU ARE WAITING. THE TECHNICIAN WILL CONSULT YOU IF THEY FIND AN ISSUE TO BE REPAIRED. MY RECENT 8/10/'22 EXPERIENCE WAS A BIT STRESSFUL AS CRITICAL NUTS/WASHERS PARTS WERE MISSING TO INSTALL REAR SET OF KYB STRUTS/COILS/MOUNTING BRACKET KIT. THUS, MY MONTE WAS STUCK ON THE LIFT. I WAS STUNNED INTO TEARS WHEN GLADYS LOANED ME HER CAR TO SCOUT MANY STORES FOR MISSING HEAVY DUTY NUTS/WASHERS. SHE EVEN SET UP MY GPS SINCE PORT JERVIS IS NEW AREA TO TRAVEL. FINALLY, TRUE VALUE HARDWARE HAD IN STOCK!! UPON RETURN, I THANKED HER SO VERY MUCH~~~SHE CALMLY REPLIED"NO WORRIES"!! AHHH, A SIGH OF RELIEF..BUT SHE ASKED IF I WAS OKAY SINCE I WAS FADING & WEARY FOR 6 HRS STRESS. MY ENERGY PERKED RIGHT BACK UP SINCE GLADYS MADE ME SMALL PIZZA PIE~~~SUCH A COMPASSIONATE HEART...GOD BLESS HER & CREW!! AS TECH "ED" WITH "JOSE" ASSISTED TO COMPLETE INSTALL OF NEW REAR KYB STRUT ASSEMBLY ON LEFT, THEY DISCOVERED & DEMONSTRATED IT WAS BLOWN WITH NO COMPRESSION. THUS, THE STRESSFUL NIGHTMARE CONTINUES. RESOLUTION WAS RE-INSTALLING ORIGINAL LEFT STRUT TO SEND ME HOME SAFELY. I WILL HAVE TO CONTACT KYB FOR REPLACEMENT OF DEFECTIVE PART. IT WAS WELL WORTH THE 6-7HR WAIT KNOWING I WAS SAFELY IN "PROFESSIONAL CARING HANDS". YES, I DO MISS THEM MOVING FROM MIDDLETOWN~~BUT I WON'T GET SCAMMED LIKE MONROE MUFFLER DID IN PAST YEARS. YOU WILL GET HONEST DECENT SERVICE BY A GREAT FAMILY TEAM WITH A KIND HEART!!

Thanks for a great job on my vehicles

I needed a headlight changed. They did it quickly and inexpensively. Alex is great!