1ST CLASS TECHNICIANS ARE CONSISTENTLY PAR EXCELLENCE IN WORKMANSHIP. IT COMES WITH TRUST TO SERVICE MY "CREAMPUFF 16 YEAR-OLD LINCOLN CONTINENTAL"!! TECHS CONVEY WHAT PROCEDURE WILL BE USED & WHAT PARTS ARE NEEDED. I PREFER TO INSTALL OEM PARTS TO MAINTAIN QUALITY OF MY LINCOLN & SINCE CERTAIN PARTS ARE OBSOLETE,, THEY ALLOW ME TO SHOP FOR THEM & CHEERFULLY INSTALL THEM . SO FOR MANY YEARS, I HAVE ENTRUSTED 1ST CLASS TO SERVICE & INSTALL: FRONT STRUTS & REAR SHOCKS, BRAKES & ROTORS, SUSPENSION PARTS, OIL PAN, GAS TANK, CATALYTIC CONVERTER & STAINLESS STEEL MUFFLER SYSTEM.--{A WARNING IS TO AVOID MONRO MUFFLER RIP-OFF OR SEARS WHO DO UNNECESSARY REPAIR SCAMS AS CLASS ACTION SUITS HAVE BEEN FILED AGAINST THEM IN THE PAST}!! JUST GOOGLE MANY CONSUMER COMPLAINTS OF SEARS & MONRO MUFFLER!!! IT IS RARE TO IND SUCH AN HONEST FAMILY BUSINESS WHO UPHOLD A FINE REPUTATION OF THE COMMUNITY FOR MANY YEARS!!! I AM GRATEFUL TO GLADYS, ERIC & SUPERB TECHNICIANS!!! GOD BLESS ALL!!