WORST CUSTOMER SERVICE. Came here for a NY state inspection on my Nissan Altima. Got the car through inspection for 4 years in a row. One of the inspections being at a mechanic in Port Jervis and passing with no problems. They did a diagnosis and found many problems with the car and wanted to charge me 1,300 bucks. I then asked for them to just put my tire back on as I was driving with a Donut and they charged me 23.90 dollars I paid with a 30 and the guy working there gives me back a dollar and ten cents. I said “I gave you a 20 and a 10 so 30 dollars”. The woman behind the counter walks by and says “no he gave you the right change”. I said “No 30-23.90 so the change is 6.10”. I was given only $1.10. I said “please give me a 5 as you guys owe me a 5 as I know basic mathematics, 30-23.90=$6.10”. and the woman working there says to me, “hold on please stop talking let my do my job”. The woman working behind the counter was very rude. Then the guy behind the counter types it in the calculator and proves that I am right. They give me back my 5 dollar bill without apologizing. Few days later I went to a mechanic and he told me that I only needed new brake pads and rotors to pass inspection and I saved 700 dollars. While many of the parts that 1st class alignment diagnosis told me I have to fix to pass inspection were not necessary. I went to Toms automotive in Port Jervis and passed my car inspection without a problem. Highly recommend Tom’s automotive in Port Jervis, honest guy.
Johnathan your assessment of the event is very bias and unfortunately your forgetting to mention your poor attitude and constant interruption over us speaking. While we where checking you out I said 23.10 and you responded with here’s 25, my error was not checking your figure so when I told my assistant to give you 1.10 I didn’t check that you gave 30 instead of 25. Again you continued to over speak. I’m glad you went to another spot that passed your vehicle based on there criteria. We follow NYS regulations and that’s the best we can offer.
- 1st Class Alignment & Repair