Port Jervis AUTO REPAIR

Always love coming here. I feel safe and I trust them with my cars. They never once have steered me wrong and they will not push something that doesn't need to be done. Plus they send you a video on what their looking at so you know they don't lie. Their customer service is excellent and their always friendly. They will do as much as possible to accomodate you. Today I needed that last minute appointment and they squeezed me in. I will continue to bring my vehicles here from here on out. Thank you guys again for yet another pleasant experience.

I was very pleased on how they took care of my vehicle and further gaining my confidence in me returning to their shop in the future. The service that they showed me was certainly better than most auto repair shops I've been to before .They demonstrated competance sincerity that was very impressive to me Explained to me what needed to be done well. Services: General repairs & maintenance, Air conditioning, A/C installation & repair, Air & cabin filter replacement, Wheel alignment, Auto engine diagnostic, Tires

Friendly, down to earth and extremely efficient service. Knowledgeable Mechanics. Very detailed and in depth diagnostic.

I never disagreed about the tires. Yes, I needed them. My issue was that I was never shown the tires that were ordered and the tie rods were perfectly fine. Any honest mechanic that actually looked would tell you that it was the ball joint. After the ball joint was replaced, the wheel worked properly and the alignment was able to be completed elsewhere. What would have happened if I let 1st Class replace all of my tie rods (which is normal practice) and obviously this would NOT have fixed the wheel so it would have been an extra charge to do the actual work/replacement that was required...the replacement of the ball joint. Don't take issue with me, take issue with your mechanic for either being completely without experience of telling the difference or possibly being shady! Your mechanic took my vehicle for a drive and popped the hood without my knowledge until after the fact! That's when I was asked to sign the consent form....after it had already happened....again appears very shady! I'm sharing my experience as it happened. Look at your employees to blame and not the customer who was too smart to fall for the nonsense! I'm not the only one who knows your people did wrong!

Many,many,many trips and phone calls to address the SAME issue and guess what?! RAPED for 6K and the problem was NEVER fixed! IN fact, the car was sold and purchased by a REAL mechanic who advised us the parts we were charge for... NEVER REPLACED! I will NEVER,EVER be back and will absolutely NEVER refer this crooked shop!

Excellent shop. Hard to find a good honest shop , there work is top notch. Very honest and trustworthy, will be my go to shop from now on. Ronnie is excellent at explaining and understanding. Would highly recommend.