Mon - Fri: 8:00 AM - 5:00 PM

Port Jervis AUTO REPAIR

5

Needed new tires, called around town and got shady questions and answers. Stopped in 1st Class Alignment & Repair. Was greeted by a mechanic Joey, told him I was not sure how bad my tires were (as I do not know much about these types of things) we walked to my car and Joey gave me his honest opinion and I also explained I was on a budget. Joey and his team gave me some options as my back tires were not as bad as my front tires. Joey gave me quotes, with taxes and labor which i appreciated as many times I've gone to other (not worth mentioning repair shops) to pick up my vehicle and there are scrupulous fees and it does not add up. I ended up getting all four tires, all done in one day and I was able to pick up my car after work. Everything about the experience, will gave me returning for all services 1st Class Alignment & Repair offer. The HONESTY, the PROFESSIONALISM, the fact that I was acknowledged and spoken to with respect and not lied to, to buy things I didn't need has me extremely pleased with my experience with Joey and his team. Thank you again! I'll be back!

5

1

Hello William, according to my records I do not show your name in our customer history. Please call us with reasoning for the bad review so we can address the concerns. If this was in error please remove your review as we want our customers to know our priority in excellent customer service. Thank you

- 1st Class Alignment & Repair
4

Thank you for your review, we appreciate your business!

- 1st Class Alignment & Repair
5

Good shop.

Thank you for your review, we appreciate your business!

- 1st Class Alignment & Repair
5

5

Thank you for your review, we appreciate your business!

- 1st Class Alignment & Repair
3

We Strive for excellent customer service and 5 Star reviews, If there is anything we can do to better serve you please let us know. My records indicate we haven't seen you since April and not sure why the latest 3 stars now in July. We appreciate your business and hope we can better serve you next visit.

- 1st Class Alignment & Repair
5

Excellent service, courteous and very fair & honestly priced service. I would highly recommend and definitely use again.

Thank you very much Maria, We greatly appreciate you business and look forward to servicing any other needs that may arise.

- 1st Class Alignment & Repair
1

This place is full of "space cadets". They don't listen to what you tell them. In fact, one of the mechanics drove my car home to try to figure out the problem and let it run out of gas! They were told to fix an issue that they never fixed. After working on the car, they left the hood open and it almost flew up while I was driving! Oh and they also couldn't locate my keys upon my arrival to get the car. If i could give this place 0 stars, I would.

Hello Corrine, first off I would like to say sorry about how you feel. We try to provide excellent customer service and it is hard to read your comments considering your guys have been a customers since 2015. I would like to believe there is some mis-understanding and would love to resolve it. My records do show a resolution to the noise you were hearing due to the accident you had with the vehicle but the work was declined. Please contact us if there is any way to satisfy your concerns.

- 1st Class Alignment & Repair
1st Class Alignment & Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 1st Class Alignment & Repair (845) 342-2886 if you have any issues in accessing any area of our website.